We want you to be happy with what you buy from Palesa's Bakes & Treats. This page explains what happens if something is wrong, and what we can and cannot take back. It does not take away any right you have under the Consumer Protection Act.
If something is wrong with your order
If your order is damaged, broken, not what you ordered, or not safe to use, tell us as soon as you can. Message 084 990 5734 or write to info@palesasbakeryandretail.co.za with your order number and a photo. We will replace it, fix it or refund you, whichever suits you best.
Baking supplies and other unopened goods
If you change your mind about an unopened, unused item that is not fresh food, you may return it within 7 days of receiving it. Please keep it in its original packaging and in the condition you received it. You pay for sending it back, unless it was our mistake. Once we receive it and check it, we refund you within 30 days, to the way you paid.
If you ordered online, the law also gives you 7 days from receiving your order to cancel it for any reason. Fresh food that goes off, and anything made to your order, are the exceptions.
We cannot take back items that were opened or used, or fresh food that goes off, like flour, sugar, chocolate and other food, unless they are faulty.
Custom cakes
A custom cake is made for you, so we cannot take it back or refund it because you changed your mind once the work has started. If your cake is not what we agreed, tell us on the day you collect or receive it, with a photo, and we will make it right.
You can change or cancel a custom cake up to 7 days before the date and get your deposit back. If you cancel after that, we keep what covers the ingredients we have already bought and the work already done, and we refund the rest. If we are the ones who cannot deliver your cake, you get everything back. If you cannot take the cake because someone has died or has gone to hospital, we refund you in full.
Baking classes
You can cancel a class booking up to 3 days before the class for a full refund. If you cancel after that, we keep what covers the costs we have already had for your place, and we refund the rest. You can also send someone else in your place. If you cannot come because someone has died or has gone to hospital, we refund you in full. If we cancel or move a class, we will tell you and offer you a new date or a full refund.
Edible printing
Edible prints are made from the image you send us, so we cannot refund one because you changed your mind. If the print does not match the file you approved, tell us and we will redo it.
How refunds are paid
Refunds go back to the way you paid. Card refunds can take several working days to show in your account, depending on your bank. If you paid cash, we refund you in cash or by bank transfer.
Questions
Call or WhatsApp 084 990 5734, or write to info@palesasbakeryandretail.co.za.
Last updated 27 October 2026.